Editing equipment hire company Salon is providing free post production tech support to remote workers during the Coronavirus outbreak. You do not need to be a Salon customer to take advantage of the offer.
Salon has set up a dedicated Freshesk website where anybody can submit a query using a support ticket system. A Salon engineer will respond, providing help with setting up kit, recommending the right kit, help with error messages and general workflow advice. Zoom video conferencing and remote assist software are also being used, so an engineer can log into a machine if required to take control.
Salon managing director Nick Long told Broadcast magazine:
“We realise a lot of people already have kit they work from at home, but for some this is a totally new experience and one they have had to adapt to quickly as the industry effectively goes into lockdown. Often editors have had someone they can turn to for help – be it a facility, an assistant next door or a kit supplier – but we recognise that in some instances people are trying to set up their own systems to try and take advantage of what little work maybe up for grabs if they can equip themselves.”